Contact us
Helplines
For general enquiries
[email protected]
For request for quotation
[email protected]
+231(0) 812 579 7793
Monday – Friday, 8:00 – 5:00 (GMT + 1)
What do you need help with?
Drop us a message about your shipping request. A representative will respond within 24 hours.
Frequently Asked Questions
Answers to commonly asked Zelah Exports shipping and logistics questions.
Which countries do you ship to?
We ship from Nigeria to major international destinations including:
🇺🇸 USA
🇬🇧 United Kingdom
🇨🇦 Canada
🇪🇺 Europe (Germany, France, Netherlands, Italy, Spain, and more)
If your destination is not listed, you can contact us to confirm availability.
Do you handle both personal and business shipments?
Yes. We ship personal items, documents, and commercial/business goods.
Whether you’re sending a single package or regular bulk shipments, we tailor our service to your needs.
How long does international delivery take?
Delivery time depends on the destination and service type:
Express delivery: typically 3–7 business days
Standard delivery: timelines vary based on destination and customs
We always provide an estimated delivery timeline before shipment.
Is express delivery really fast and reliable?
Yes. Our express service is designed for urgent and time-sensitive shipments.
We prioritize speed, consistent updates, and reliable handling to ensure your package arrives as promised.
How much does shipping cost?
Shipping costs depend on:
Destination country
Weight and size of the package
Type of service (express or standard)
We offer competitive and affordable rates, with transparent pricing and no hidden charges.
Are there any hidden fees?
No. All costs are clearly communicated upfront.
Any potential customs duties or government charges (if applicable) are explained before shipment.
Can I track my shipment?
Yes. You’ll receive tracking updates so you can monitor your shipment from pickup in Nigeria to final delivery.
How do I know my package is safe?
We handle every shipment with care and follow proper packaging and handling standards.
For high-value items, we also provide guidance on secure packaging to minimize risk.
What items can you ship internationally?
We ship most legal items, including:
Documents
Clothing & personal effects
Electronics
Business goods & merchandise
- Foodstuffs
Some items are restricted or prohibited. We’ll confirm eligibility before shipping.
Do you help with customs and documentation?
Yes. We guide you through customs requirements and documentation to reduce delays and ensure smooth clearance.
What happens if there’s a delay?
If there’s ever a delay (e.g. customs processing), we:
Inform you immediately
Explain the reason clearly
Work to resolve it as quickly as possible
Transparency is a core part of our service.
Do you offer business or bulk shipping discounts?
Yes. We offer special pricing for businesses and repeat customers, including bulk and regular shipments.
How do I get started?
Simply contact us with:
Pickup location in Nigeria
Destination country
Package details (weight, size, contents)
We’ll provide a quote and guide you through the next steps.